return exchange
Q: How do I return?

A: 1. Visit our returns center
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you will get a confirmation email with shipping guidelines

Q: What items are returnable?

A: Within 30 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact

Q: What items are non-refundable?

A: Gift cards
Discounted items (if applicable)

Q: The item I received is damaged!

A: If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Q: Can the items be exchanged?

A: We allow the exchange of purchased items for select variants. Once the exchange request is approved, the replaced item will be shipped to you.

Q: What are the refund options?

A: The refund will be initiated to your Octave wallet as a store credit, which can be used for future purchases.

Q: How do I ship back the items?

A: For instructions on how to ship the returned products, refer to the email received after placing the return request.

Q: How soon will I get my store credit?

A: Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, store credit will be issued within 1-2 working days.

Q: My question is not addressed...

A: If you have any queries regarding return or refund, reach out to us at Octave@femellafashions.com