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Frequently asked questions about returns, refunds, and exchanges.
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
We allow the exchange of purchased items for select variants. Once the exchange request is approved, the replaced item will be shipped to you.
The refund will be initiated to your Octave wallet as a store credit, which can be used for future purchases.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, store credit will be issued within 1-2 working days.
If you have any queries regarding return or refund, reach out to us at firstname.lastname@example.org.