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To initiate a return, click here
Items purchased from OCTAVE are eligible for a full refund if returned within 15 days of purchase. You will have up to 20 days after items have been purchased to exchange for anything else on the website.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment. Items without tags will not be accepted.
In case you receive a damaged/defective product, the company should be notified within 24 hours of receipt. We request you to share an image of the product at email@example.com
HOW TO SEND IN YOUR RETURN/EXCHANGE To ship an item back to Octave please
Shipping Address for self-ship product/s:-
Femella Fashions Ltd.
312 Phase-IV, Udyog Vihar
Gurgaon, Haryana 122015
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account.
Refund options for you The customer can choose to get their refund in the following ways.
well i have received wrong products and returned them as well. But i observed one more mistake about the size of the received products. I have received both sweatshirts which were mentioned as size of medium, but when i worn them to check fit, both are different in measurements like one sweatshirt is too loose to my body and another one is perfectly fit to my body, even both were medium size. And quality of products is not good, Needs lot of improvement. And process of refund is deadly slow as I faced. Please consider these points because i'm saying genuinely, and please give my refund as soon as possible, It's been already 5 days since i sent my bank account details via mail, Thank you.