faqs

Orders are usually delivered within 7–10 working days across metro and Tier I cities. Delivery to certain pin codes or remote locations may take slightly longer. In case of any delay, you may write to us at feedback@octaveapparels.com.

Once your order is successfully placed, you will receive an order confirmation via email and WhatsApp. You will also be notified once your order has been dispatched from our warehouse.

If your order is not delivered within 7–10 working days, please contact us at feedback@octaveapparels.com or reach out to us on WhatsApp. Our team will coordinate with the courier partner and make every effort to get your order delivered at the earliest.

You can request a return or exchange through the Return Tab available under the My Orders section on our website.
Please ensure that the product is packed securely in its original packaging, with all original tags intact. The sealed package must be handed over to our courier partner at the time of pickup.
Once the product is received and inspected at our warehouse, the refund will be processed as per our refund policy. There are no additional charges for return orders.

If you receive a product in damaged condition, please raise a return request through the Return Tab under the My Orders section.
For verification and record purposes, it is mandatory to upload a clear image of the defect while submitting the return request. Once the return request is approved and the product is picked up, we will process the refund without any additional cost.

You can raise a return request within 7 days of receiving your order. This allows you sufficient time to inspect the product and request a return, if required.

Products can be returned only if they are unused, in perfect condition, and have all original tags attached.
Once the tags are removed, the product will be considered used and will not be eligible for return or refund.
Any non-returnable products will be clearly highlighted on the order processing page.

For returned products, refunds will be issued as Credit Points to your Octave Mettle Account Wallet. These Credit Points will be valid for one year from the date of issuance.

In case of order cancellation or non-delivery, the refund will be issued directly to the original payment method/source account.

You can refer to the Size Chart available on each product page while placing your order. The size chart provides detailed information on sizes, measurements, and fit to help you choose the correct size.