Delete My Account

We're sorry to see you go.
At Octave, we respect your privacy and your right to control your personal information. If you no longer wish to maintain an Octave account, you can request the permanent deletion of your account and associated personal data using the form below.
Account deletion is permanent and cannot be undone. Please review the information below before submitting your request.

How the Account Deletion Process Works

Step 1: Submit your request
Enter the email address registered to your Octave account and any other requested information. You may provide a reason for leaving, but this is optional.

Step 2: Verification and processing
We may verify your identity using the contact details associated with your account to ensure that the request has been made by the account holder.

Step 3: Account deletion
Once your request has been verified, Octave will process it within 30 calendar days of successful submission and verification.

Step 4: Confirmation
We will notify you at your registered email address when the deletion process is complete, or if we need additional information to process your request.

What Information Will Be Deleted?

Subject to applicable legal requirements, we will delete your Octave account and associated personal information, which may include:

• Your account profile and personal details.
• Your saved addresses and contact information.
• Your saved preferences and account settings.
• Other personal information associated with your account that is not required to be retained.

Information held by third-party service providers on our behalf will be addressed in accordance with applicable requirements and our data-handling arrangements.

What Information May We Retain?

Certain information may need to be retained where required or permitted by applicable law or for legitimate purposes, such as:

• Order, invoice and transaction records required for tax, accounting or legal compliance.
• Information necessary to resolve disputes, process returns or refunds, or address legal claims.
• Records required for fraud prevention, security or compliance with legal obligations.

Any retained information will be limited to what is necessary for the relevant purpose and handled in accordance with applicable requirements. Where appropriate, information may be anonymised or securely deleted once the retention purpose no longer applies.

Important Things to Know Before Deleting Your Account

• Permanent action: Account deletion cannot be reversed. You may need to create a new account if you wish to shop with Octave again.
• Order history: You may lose access to your order history, saved addresses and other account-related information.
• Existing orders: Deleting your account does not automatically cancel an order that has already been placed. Existing orders, deliveries, returns or refunds may continue to be processed as applicable.
• Returns and support: If you have a pending return, refund, warranty claim or customer service issue, please contact our support team before requesting deletion.
• Legal retention: Some transaction or other records may be retained where required or permitted by law, even after your account has been deleted.

How to Request Account Deletion

Complete the form below using the email address associated with your Octave account. Providing your registered mobile number may help us verify your request.
A reason for leaving is optional and will not affect your ability to request account deletion.
Processing time: Within 30 calendar days of successful submission and verification.
If we require additional information to verify your identity, we will contact you using the details provided. The processing timeline and any delay will be communicated to you where applicable.

Need Help?

If you have questions about account deletion, your personal information or an existing order, please contact Octave through our Contact Us page.
For more information about how we collect, use, store and protect personal information, please review our Privacy Policy.
By submitting a deletion request, you confirm that you understand the permanent nature of account deletion and the data-retention exceptions described above.